Case study
A success story with Alpha Funder
Challenge
Alpha Funder needed a scalable, cost-effective customer support solution to handle growing inquiries without a dedicated support team.
Services
Implemented a customized AI chatbot using OpenAI’s ChatGPT API, integrated into their website, to handle diverse customer queries efficiently.
Results
Achieved a 70% reduction in live support workload, over 250 chatbot interactions globally within weeks, and captured 50+ quality leads.
About the project
Alpha Funder, a modern proprietary trading firm in the retail Forex industry, collaborated with Omniflo to enhance customer support and user education through an AI-driven solution. The goal was to reduce support costs, improve user experience, and increase lead generation.
Key stats
Exceeding expectations with scalable AI solutions.
Leveraging AI technology, we transformed customer support for Alpha Funder, improving efficiency and user satisfaction.
250+
Customers helped
60+
Leads captured
70%
Workload reduction
The details
In-depth look at our AI-driven approach
Omniflo’s AI integration approach focused on rapid deployment, customization, and seamless user experience enhancement.
User focused
Streamlining customer interactions with AI
Our customized chatbot provided immediate, accurate responses, reducing customer wait times and enhancing satisfaction.
Performance
Improving support efficiency by over 70%
The AI chatbot effectively managed customer inquiries, reducing the need for live support and allowing the team to focus on strategic growth.
Lead generation
Capturing valuable leads seamlessly
Integrated lead generation functionality captured over 50 high-quality leads, feeding into Alpha Funder’s CRM for future engagement.
