Personal Shopping Operations Platform

Overview

Building on the core marketplace and operations platform, we designed a dedicated Personal Shopping Platform for The Edit London that lets buyers and personal shoppers curate product selections, generate private order links, and take payment via Stripe without requiring customers to create an account. The flow starts with staff assembling a tailored cart from live inventory, then sending a unique URL that exposes just that order through a guest access token. Clients can review items, complete payment through a secure Stripe Checkout Session, and track order status, while the underlying platform keeps inventory, consignor payouts, and reporting fully in sync. This gives Edit London's VIP clients a white-glove digital experience that matches their in-store service, without adding manual work for the operations and finance teams.

Impact

• •Enabled Edit London's buyers and personal shoppers to run high-touch, curated sales flows directly from live marketplace inventory.
• •Improved conversion for VIP clients by offering a frictionless, account-free checkout via private order links and Stripe.
• •Kept all personal shopping activity fully reconciled with core inventory, consignor payouts, and transaction reporting.
• •Created a reusable pattern for future clienteling and remote-selling experiences across other accounts on the platform.

Core Features

• •Curated cart builder that lets staff assemble personal shopping selections from live inventory with full pricing and payout logic.
• •Guest-access order links that expose a single order via secure access tokens, without requiring customers to log in or register.
• •Stripe Checkout integration that handles payment for personal shopping orders, including status updates and webhook-driven reconciliation.
• •Order lifecycle views for both staff and clients, showing payment state, fulfilment progress, and any follow-up actions.
• •Tight integration with the core marketplace and operations platform so personal shopping orders behave like any other order for stock, consignors, and analytics.